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At Haventum, the safety and well-being of your pets are our top priorities. We understand how important it is to provide products that are not only effective but also completely safe for your furry friends. That’s why all Haventum products are carefully designed and manufactured with non-toxic, pet-safe materials.

We strictly avoid the use of harmful chemicals such as phthalates, BPA, lead, and other toxic substances that could pose health risks to pets. Our materials undergo rigorous testing to ensure they meet or exceed safety standards established for pet products. Whether it’s our grooming brushes, feeders, or comfort accessories, every item is crafted to be gentle and safe for everyday use.

In addition, we are committed to transparency, so we provide detailed information about the materials used in each product. If your pet has any special sensitivities or allergies, we recommend reviewing these details or consulting with your veterinarian before use.

Ultimately, with Haventum, you can shop with confidence knowing that we prioritize your pet’s health and happiness in every product we

At Haventum, we believe that quality pet care products should be accessible to pet lovers everywhere, no matter where they live. That’s why we offer international shipping designed to reach customers across the globe. Our commitment is to deliver innovative, eco-friendly, and smart pet care solutions to your doorstep—whether you live in a major metropolitan area or a remote region.

Primary Shipping Destinations:

We have well-established shipping operations in several key countries, ensuring fast and reliable delivery:

United States: Our largest customer base. We work with trusted local couriers and national carriers to provide expedited shipping options throughout all 50 states, including Alaska and Hawaii.

United Kingdom: We offer comprehensive coverage throughout England, Scotland, Wales, and Northern Ireland, partnering with reliable postal and courier services to ensure your order arrives safely and promptly.

Canada: Serving all provinces and territories, our logistics partners handle the diverse geography of Canada, from dense urban centers to more remote areas.

Australia: From Sydney to Perth, Melbourne to Brisbane, our shipping network spans the entire continent, ensuring Australians get timely access to our products.


Worldwide Shipping Beyond Our Core Markets:

While our primary focus is on the USA, UK, Canada, and Australia, Haventum is proud to ship to most countries around the world. We understand that pets are family everywhere, so we do everything possible to extend our shipping reach to customers in:

Europe (including Germany, France, Spain, Italy, Netherlands, Sweden, and more)

Asia (Japan, South Korea, Singapore, India, and others)

Middle East

Latin America

Africa


We collaborate with international courier companies like DHL, FedEx, UPS, and USPS to navigate customs, import regulations, and regional shipping challenges. This allows us to deliver your orders as smoothly as possible, even in regions with complex logistics.

Customs, Duties, and Taxes:

Please note that for international shipments, customs duties, import taxes, and fees may apply depending on your country’s regulations. These charges are usually the responsibility of the recipient. We recommend checking your local customs policies to be prepared for any additional costs. Our customer support team is always available to guide you through these details.

Shipping Times and Tracking:

Delivery times vary depending on the destination:

For domestic shipments within the USA, UK, Canada, and Australia, most orders arrive within 3 to 7 business days.

International shipments may take anywhere from 7 to 21 business days, depending on customs clearance and local postal services.


Once your order ships, we provide a tracking number so you can monitor its progress in real time, giving you peace of mind and transparency from our warehouse to your doorstep.

Shipping Restrictions:

Due to legal regulations, certain products may have shipping restrictions or limitations depending on the destination country. If a product cannot be shipped to your location, you will be notified promptly during the checkout process or by our customer support team.

Sustainability in Shipping:

Aligned with Haventum’s commitment to sustainability, we strive to minimize our carbon footprint related to shipping. We partner with couriers that invest in greener practices and optimize packaging to reduce waste while ensuring product safety.

Customer Support:

If you have questions about shipping to your specific country, estimated delivery times, or customs procedures, our dedicated customer service team is here to help. Feel free to reach out anytime—we want your Haventum experience to be as smooth and enjoyable as possible.

At Haventum, we strive to ensure that every order reaches our customers as quickly and reliably as possible—no matter where in the world you are.

Estimated Delivery Times:

United States: 5–10 business days

United Kingdom & Canada: 6–12 business days

Australia: 7–14 business days

Other International Locations: 10–20 business days (depending on customs and local postal services)


Please note that these are estimated timeframes and may vary slightly based on your exact location, product availability, and shipping method selected at checkout.

Order Processing:
All orders are processed within 1–3 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor your delivery in real-time.

Customs & Delays:
For international shipments, customs processing times may vary by country. While we do our best to ensure smooth delivery, some delays may occur due to customs inspections or unforeseen events.

We appreciate your patience and promise to keep you updated every step of the way. If you ever have questions about your shipment, our customer support team is here to help!

You can pay for your purchases using a variety of secure and convenient payment methods. We have made it easy for you to complete your order with the payment option that suits you best.

Here are the payment methods available to you when shopping with us:

1. Credit and Debit Cards:

Visa

MasterCard

American Express

Discover

Diners Club

JCB



2. Digital Wallets:

Apple Pay

Google Pay

Shop Pay



3. Local and Regional Payment Options:
Depending on your location, you may see additional payment methods such as:

Bancontact (for EU customers)

iDEAL (Netherlands)

Sofort (Germany, Austria, etc.)

EPS (Austria)

Klarna (Pay Later or Pay in Installments in select regions)



4. Buy Now, Pay Later:
For eligible customers, options like Shop Pay Installments allow you to split your purchase into manageable payments over time.




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Can I pay in my local currency?

Yes! Our checkout system supports multiple currencies. When you shop with us from different countries, prices will often be displayed in your local currency to give you better clarity on your purchase.


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Is it safe to use these payment methods?

Absolutely! All payments made on our website are processed through highly secure systems that encrypt your information and protect your privacy. You can shop with confidence knowing your payment details are safe.


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If I have trouble paying, what should I do?

If you encounter any issues or if your preferred payment method isn’t showing during checkout, please contact our customer support team. We’re happy to help and ensure you have a smooth shopping experience.
issues with payments, please don’t hesitate to contact our customer support team for assistance.

Tracking your order is simple and hassle-free. Once your order is processed and shipped, we send you a confirmation email containing a unique tracking number and a link to the courier’s tracking page. You can use this information to see the real-time status and location of your package.

Additionally, if you created an account with us during checkout, you can log in anytime to view your order history and tracking details directly on our website. For any questions or if you need assistance with tracking, our customer support team is always ready to help you stay updated on your shipment.

At Haventum, your satisfaction and trust mean everything to us. We strive to provide products that meet the highest standards of quality and care. However, if for any reason you are not completely satisfied with your purchase, we’ve made our return and refund process straightforward, transparent, and hassle-free.

Easy Returns: You can request a return within 30 days of receiving your order. To initiate, simply contact our customer support team via email or live chat with your order details. We will guide you through the next steps and provide you with a prepaid return shipping label whenever applicable.

Condition of Returns: To ensure a smooth process, returned products should be unused, in their original packaging, and in the same condition as when you received them. This helps us process your refund quickly and maintain our high-quality standards.

Quick Refunds: Once we receive and inspect the returned item, we will promptly process your refund to the original payment method. Depending on your bank or card issuer, this may take 5–10 business days to reflect in your account.

Exceptions & Exchanges: Some items, such as personalized or perishable goods, may not be eligible for returns. If you wish to exchange a product or have any concerns, our friendly support team is ready to assist you with alternative solutions.

At Haventum, we’re dedicated to making your pet care journey enjoyable and risk-free. Your peace of mind is our priority, and we’re here to ensure that every step—from purchase to return—is handled with care and professionalism.