Return Policy

Return & Refund Policy

Return Eligibility

We are committed to providing a seamless shopping experience, and we understand that sometimes returns are necessary. To ensure the best possible experience for our customers:

Returns are accepted within 30 days from the date of delivery.

Products must be unused, unworn, and in their original packaging with all tags intact to qualify for a return.

Custom or sale items are non-returnable unless they are defective or an error occurred on our part.

How to Initiate a Return

We strive to make the return process as simple as possible. To initiate a return:

Please reach out to our support team at [your email] with your order number and a brief explanation of why you're returning the product.

We will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

Return Shipping Costs

Unless the return is due to a defect or shipping error on our part, return shipping costs are the responsibility of the customer.

In the case of defective or incorrect items, we will cover the cost of return shipping, and a prepaid shipping label will be provided.

Refund Process

Once we receive and inspect the returned item, we will issue a refund in the original form of payment:

Refunds are processed within 7-10 business days after we receive your returned product.

The amount refunded will exclude original shipping fees (if applicable) unless the return is due to a defect or an error on our part.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or color:

Please return the original item for a refund and place a new order for the item of your choice.

Damaged or Defective Items

We take quality control very seriously. If you receive a damaged or defective item:

Please contact us within 7 days of receiving your order with photographs of the damaged or defective product.

We will offer a full refund or send a replacement based on your preference.

Customer Support

Our customer support team is available to assist you with any questions or concerns regarding returns or refunds. Please don't hesitate to contact us at support @haventum.com. We are here to ensure that your experience with us is nothing short of excellent.